Cookies and Privacy on the Bedrooms Plus Website

We are required to have the following information available for you to read, but first here’s our personal assurance…

We are a family business and we value your privacy in exactly the same way as we value our own. The information you provide us with is used solely for enabling us to conduct business with our customers as effectively as possible – it’s not given to anyone else. Likewise with the “cookies” on this website, they are tiny browser-related files that enable us to keep track of what pages and products on our website you’re interested in so we can ensure you get to see them and that our site is easy and accessible for our customers to use. The happier our customers are, the happier we are too!

Bedrooms Plus

Now here’s the official bit…

Note: For consistency, the details below are the same as you’ll find on our Online Store, in case you decide to buy some things straight from there (such as our Fixed Size Spacepro Sliding Wardrobe Doors or our ranges of Spacepro Aura and Spacepro Relax Wardrobe Storage Systems). Only some of that very detailed information is relevant to this website you are on at the moment, but we think keeping it consistent makes it easier for yourself.

So read on for the full details. As always, you can get in touch with us regarding anything you’re unsure of.

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Bedrooms Plus Ltd. understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers, contractors and contacts and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information About Us

Company: Bedrooms Plus Ltd.
Address: Murray Court, Hillhouse Industrial Estate,
Hamilton ML3 9SL Scotland
Data protection lead: Craig McCormack
Email address: support@bedroomsplus.co.uk
Telephone number: 01698 209888

2. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.

2. The right to access the personal data we hold about you. Part 10 will tell you how to do this.

3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.

5. The right to restrict (i.e. prevent) the processing of your personal data.

6. The right to object to us using your personal data for a particular purpose or purposes.

7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases. We do not use your personal data in this way.

8. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?

We may collect some or all of the following personal data. If you do not allow us to collect this data then we may not be able to fulfil our contractual or legal requirements.

* Name
* Address
* Email address
* Telephone number
* Business name
* Job title
* Profession
* Payment information
* IP address and website cookies

6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. Our lawful basis is one or more of the following:

* Because the data is necessary for our performance of a contract with you;
* Because you have consented to our use of your personal data; or
* Because it is a legal requirement.
________________

Your personal data may be used for one of the following purposes:

* Providing and managing your account.
* Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
* Communicating with you. This may include responding to emails or calls from you.
* Supplying you with information that you have opted-in to (you may unsubscribe or opt-out at any time by following the instructions at the bottom of every communication).
* With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

* If you make an enquiry but do not engage our services, we will keep your personal data for 3 months from the date of last communication.

* If you engage our services, we will keep your personal data for 7 years from the date of last communication.

8. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

9. Do You Share My Personal Data?

We may need to share your personal data with the following recipients:

* External accountant
* Couriers making deliveries on our behalf
* Contractors working on our behalf

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

Integration of the Trusted Shops Trustbadge

We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order.

This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit.

Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.

11. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of the data protection lead):

Email address: support@bedroomsplus.co.uk
Telephone number: 01698 209888
Postal Address: Murray Court, Hillhouse Industrial Estate,
Hamilton ML3 9SL Scotland

12. Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available in the latest version of this document, which is always available from our website.

Cookies

In common with most websites these days, the Bedrooms Plus website uses methods to keep track of information to help you use our site successfully and to help us continue to make our service the best it can be for your needs. We are nice people, like you, aiming to do our best and we always have your interests at heart. However, legislation also requires that we provide you with detailed information of what’s what, so please forgive us if the information below looks intimidating. If there’s anything you’d particularly like to be reassured about don’t hesitate to give us a call and speak to a real human being at the other end of the line.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

By continuing to use our site, you agree to the placement of cookies on your device. If you wish to disable cookies we have instructions on how to do this below on several of the most popular browsers although by doing this we cannot guarantee a smooth user experience:

OPTING OUT OF COOKIES IN INTERNET EXPLORER
1. Click on ‘Tools’ at the top of your browser window
2. Click on ‘Internet options’
3. Click the ‘Privacy’ tab
4. Move the slider to choose your settings
OPTING OUT OF COOKIES IN SAFARI
1. Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
2. Select ‘Security’
3. Cookie settings are shown
4. Choose your settings
OPTING OUT OF COOKIES IN MOZILLA FIREFOX
1. Click on ‘Menu’ then ‘Options’
2. Select ‘Privacy’
3. Select ‘Cookies’
4. Choose your settings
OPTING OUT OF COOKIES IN GOOGLE CHROME
1. Click on the ‘Tools’ menu
2. Select ‘Options’
3. Click the ‘Under the Bonnet’ tab
4. Click ‘Content settings’
5. Click the ‘Cookie settings’ tab and choose your settings
Cookies Used on theBedrooms Plus Website:

Google Analytics

We use Google Analytics software to collect information about how you use bedroomsplusonline.co.uk. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

the pages you visit on bedroomsplusonline.co.uk
how long you spend on each bedroomsplusonline.co.uk page
how you got to the site
what you click on while you’re visiting the site
We don’t collect or store your personal information unless an order is placed (e.g. your name or address) so this information can’t be used to identify who you are.
We don’t allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Cookie Name	Expires	Description
__utma	2 years from set/update	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmt	10 minutes	Used to throttle request rate.
__utmb	30 mins from set/update	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc	End of browser session	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the `__utmb` cookie to determine whether the user was in a new session/visit.
__utmz	6 months from set/update	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
__utmv	2 years from set/update	Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

EKM PinPoint

EKM PinPoint uses the following cookies through our website.

Cookie Name	Purpose	Content	Expires
whoson	Live Chat System	Unique ID	2020
ekmPinPoint_cookie	Ascertains your country to deliver correct currency	Your country and currency	On Exit
ASP Session ID	Tracks your visit to our website	Unique ID	On Exit

Facebook Tracking Cookies:

Cookie Name Purpose Expires

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@bedroomsplus.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Conversion Tracking

Certain pages within our online store may use google adwords conversion tracking to monitor advertising success.